Terms and Conditions
Customer Service
1. Scope of application
The following terms and conditions apply to all orders via our online shop.
2. Contracting party, conclusion of contract
The contract of sale is concluded with DÉPASZ.
By placing the products in the online shop, we make a binding offer to conclude the contract for these articles. You can first place our products in the shopping cart without obligation and correct your entries before sending your binding order at any time by using the correction aids provided and explained in the order process. The contract is concluded by clicking on the order button to accept the offer for the goods contained in the shopping cart. Immediately after submitting the order you will receive a confirmation email.
3. Contract language, contract text storage
The languages available for the conclusion of the contract are German and English.
The text of the contract is not saved by us.
4. Terms of delivery
In addition to the indicated product prices, shipping costs will be added. You can find out more about the shipping costs from the offers.
As a matter of principle, you have the possibility to pick up at Matthias Jakob, Moselstr. 76/78, 50674 Cologne, Germany during the following business hours: 10:00-18:00.
5. Payment
The following payment methods are available in our shop:
Credit card
When you place your order, you will simultaneously provide us with your credit card details.
After your legitimation as a legitimate cardholder we ask your credit card company to initiate the payment transaction immediately after ordering. The payment transaction is carried out automatically by the credit card company and your card is debited.
PayPal
During the ordering process, you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or first register, identify yourself with your access data and confirm the payment order to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction.
The payment transaction is carried out automatically by PayPal immediately afterwards. Further information is available during the ordering process.
Bill
You pay the invoice amount after receiving the goods and the invoice by bank transfer to our bank account. We reserve the right to offer the purchase on account only after a successful credit check.
6. Retention of title
The goods remain our property until full payment.
7. Statutory warranty, additional guarantees
Unless expressly agreed otherwise below, the statutory liability for defects law shall apply.
In the case of used goods, the limitation period for warranty claims is one year from delivery of the goods.
The above restrictions and time limits do not apply to claims for damages caused by us, our legal representatives or vicarious agents, in the event of injury to life, limb or health, in case of willful or grossly negligent breach of duty as well as fraudulent intent, in the event of breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations) within the framework of a guarantee promise, insofar as agreed upon or insofar as the scope of application of the Product Liability Act is opened.
Information on any applicable additional guarantees and their exact conditions can be found with the product and on special information pages in the online shop.
8. Liability
We are always fully liable for claims arising from damage caused by us, our legal representatives or vicarious agents in the event of injury to life, limb or health, in case of intentional or grossly negligent breach of duty, in the case of guarantee promises, if agreed, or insofar as the scope of application of the Product Liability Act is opened.
In the event of a breach of essential contractual obligations, the fulfilment of which is necessary for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations) through slight negligence on the part of us, our legal representatives or vicarious agents, the liability is limited to the amount of the damage foreseeable at the time of conclusion of the contract, which must typically be expected to occur. In all other respects, claims for damages are excluded.
9. Dispute resolution
The European Commission provides an online dispute resolution platform (OS) which you can find at https://ec.europa.eu/consumers/odr/. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.